Refund Policy

Last updated: 06 August 2025.

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Thank you for choosing ZuriAura. We take great care in sourcing, packing, and delivering each of our gift hampers to ensure a high-quality experience from unboxing to use. If something isn’t right, we’re here to help.

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Can I Return My Gift Hamper?

We do not accept returns for unwanted hampers or if you change your mind, due to the nature of the contents (which may include sealed products, food, and self-care items) and hygiene reasons.

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Please ensure you’ve read the product description carefully before purchasing.

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What If There’s an Issue With My Order?

If your hamper arrives:
   •    Damaged
   •    With missing items
   •    Incorrect

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Please notify us within 48 hours of delivery by emailing at zuriaura2025@gmail.com with:
   •    Your order number
   •    A brief description of the issue
   •    Clear photos of the item and packaging

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We will assess the situation and offer a replacement, refund, or credit where applicable.

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Refunds

Once a refund is approved, it will be processed to your original payment method. Please allow 5–7 business days for the funds to appear.

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Non-Returnable Items Include:
   •    Opened or used products
   •    Perishable items
   •    Personalised or customised orders
   •    Sale items or limited-edition hampers

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Return Shipping

If a return is approved due to an error on our part (e.g., damaged or incorrect item), we’ll cover the cost of return shipping.

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Need Assistance?

We’re here for you. Reach out to us at zuriaura2025@gmail.com, and we will do our best to resolve any issues quickly and fairly.